About Us

Welcome to Purrfect Paw Supply, your trusted destination for pet products with a focus on sustainability and quality. Our mission is to provide pet owners with high-quality, eco-friendly products that enhance the health, happiness, and overall well-being of their furry, finned, feathered, and scaled family members. At Purrfect Paw Supply, we believe pets are more than just animals—they’re family, and they deserve the best.

Our Story

Purrfect Paw Supply was born out of a deep love for animals and a desire to create a trusted source for pet products that also support a sustainable future. Our founder, Tim Mead, has always had a passion for pets, caring for a wide variety of animals from a young age, including dogs, cats, mice, rats, birds, fish, and reptiles. With extensive experience in pet care, Tim understands the unique needs of pets and their owners, and he’s committed to offering products that help pets thrive while also being mindful of the environment.

What started as a passion has grown into a comprehensive online store offering a wide range of pet supplies. From eco-friendly grooming tools and sustainable bedding to high-quality aquarium accessories and reptile habitats, Purrfect Paw Supply has everything you need to keep your pets happy, healthy, and comfortable—while also making greener choices for the planet.

Our Commitment

At Purrfect Paw Supply, we are committed to:

  • Sustainability: We prioritise eco-friendly and sustainable products, made from natural materials like bamboo, organic cotton, and recycled resources. Our goal is to help you reduce your environmental footprint while caring for your pets.
  • Quality: We carefully select products from trusted brands, ensuring they meet the highest standards of quality and safety for your pets.
  • Variety: We offer a wide range of items to cater to all types of pets, from dogs and cats to reptiles and fish.
  • Customer Service: Our dedicated team is here to help you find the perfect products for your pets and answer any questions you may have, offering exceptional support every step of the way.
  • Innovation: We stay updated with the latest trends and advancements in both pet care and eco-friendly products, bringing you the best and most responsible options on the market.

Why Choose Us?

  • Expertise: Our team is made up of passionate pet lovers and experts who understand the needs of pets and their owners.
  • Eco-Friendly Focus: We’re dedicated to making it easier for pet owners to make sustainable choices by offering a wide range of eco-friendly products.
  • Convenience: Shop from the comfort of your home and have your pet supplies delivered right to your door.
  • Trust: We prioritise the safety and well-being of your pets, ensuring all our products are reliable, safe, and beneficial for your furry, scaly, or feathered friends.

Join Our Eco-Friendly Pet Community

We invite you to explore our website and discover the Purrfect Paw Supply difference. Follow us on social media for updates, tips, eco-friendly pet care advice, and special offers. Join our community of pet lovers who trust us to provide the best for their beloved pets while supporting a sustainable future.

Thank you for choosing Purrfect Paw Supply. We look forward to helping you care for your pets and the planet!

The Purrfect Paw Supply Team

What types of pet products do you offer?

We offer a wide range of pet products, including food, toys, accessories, and grooming supplies for dogs, cats, fish, birds, and small animals. We carefully select our products to ensure they meet high-quality standards, ensuring your pets get the best care.

Do you offer international shipping?

Currently, we only ship within Australia. We're committed to providing the best service to our local customers, and we hope to expand our shipping options in the future.

How can I track my order?

Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package online. Simply click the link and enter the tracking number to see the status of your delivery.

What is your return policy?

We offer a 30-day return policy for most products. Items must be unused, in their original packaging, and in the same condition as when you received them. For detailed information, please refer to our Return Policy.

How can I contact customer service?

You can reach our friendly customer service team via email at support@purrfectpawsupply.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

Do you offer a loyalty program?

Yes! We have a loyalty program called Purrfect Paw Points. You can earn points with every purchase and redeem them for discounts on future orders. Sign up for free and start earning points today!

Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact us as soon as possible. If your order hasn't been processed, we will do our best to accommodate your request. Unfortunately, we cannot make changes once the order has been shipped.

What payment methods do you accept?

We accept a variety of payment methods, including Visa, MasterCard, PayPal, and Afterpay. All transactions are secure and encrypted for your peace of mind.

Is my personal information secure?

Absolutely. We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.

How do I sign up for your newsletter?

You can sign up for our newsletter by entering your email at the bottom of our homepage. You'll receive updates on new products, special offers, and more!

Do you offer gift cards?

Yes, we offer digital gift cards that can be used on any product in our store. They make a purrfect gift for any pet lover!