Purrfect Paw FAQs
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What types of pet products do you offer?
We offer a wide range of pet products, including food, toys, accessories, and grooming supplies for dogs, cats, fish, birds, and small animals. We carefully select our products to ensure they meet high-quality standards, ensuring your pets get the best care.
Do you offer international shipping?
Currently, we only ship within Australia. We're committed to providing the best service to our local customers, and we hope to expand our shipping options in the future.
How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package online. Simply click the link and enter the tracking number to see the status of your delivery.
What is your return policy?
We offer a 30-day return policy for most products. Items must be unused, in their original packaging, and in the same condition as when you received them. For detailed information, please refer to our Return Policy.
How can I contact customer service?
You can reach our friendly customer service team via email at support@purrfectpawsupply.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
Do you offer a loyalty program?
Yes! We have a loyalty program called Purrfect Paw Points. You can earn points with every purchase and redeem them for discounts on future orders. Sign up for free and start earning points today!
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn't been processed, we will do our best to accommodate your request. Unfortunately, we cannot make changes once the order has been shipped.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, PayPal, and Afterpay. All transactions are secure and encrypted for your peace of mind.
Is my personal information secure?
Absolutely. We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.
How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email at the bottom of our homepage. You'll receive updates on new products, special offers, and more!
Do you offer gift cards?
Yes, we offer digital gift cards that can be used on any product in our store. They make a purrfect gift for any pet lover!